Assessment Services
Assessment Centers and Oral Exams
An Assessment Center or Structured Oral Exam process involves multiple work simulation exercises or problem sets. This an excellent exam model for supervisory, management and executive jobs, for either promotional opportunities or an open recruitment.
In these exams, candidates will respond to direct questions, make oral presentations, provide written responses to problems, role play with subordinates or supervisors, make critical decisions, and complete other work simulation events. We can prepare custom assessment exercises or problem sets for specific jobs, and we also have stock assessment exercises available.
Performance Exams
From entry-level maintenance positions, to heavy equipment operator, or specialized jobs such as Fire Engineer, a performance test will accurately determine a candidate’s present skills and abilities for operation of critical equipment and/or performance of essential job functions.
We can prepare complete performance tests for specific jobs, and we also have stock performance test problem sets available.
Expert-level exam support
Online professional Panel Training and certification
Ensure that your panel members / raters have professional-level training and certification, ahead of the exam. Our online, self-guided program prepares oral and performance exam raters and certifies them for one year, with a certificate your agency can keep on file for exam defense.
-
Panelists are trained in exam protocols, security and confidentiality, structured scoring, rater calibration, candidate interaction, and writing clear validation statements. The content reflects industry standards and real testing scenarios.
-
After completion, each rater receives a one-year certificate. Your agency also receives a record of training to support defensibility, audits, and policy compliance.
-
Agency staff who help proctor the exam, including HR, management, and union representatives, can also take the training. This strengthens exam security and supports the work of your professional panels.
Online standardized candidate orientation
Offer candidates a standardized, on-demand orientation to the exam process that lowers test anxiety, sets expectations, and explains how scoring works. Available to client agencies on request, it communicates exam protocols consistently so the process is clear and aboveboard.
-
The orientation covers what to expect in written, oral, assessment center, and performance exams. It explains timelines, materials, professional conduct, and how responses are scored.
-
It’s an online, self-paced video you can share before testing. Candidates watch on their own schedule so everyone receives the same guidance. The video link can be sent out to candidates with your exam bulletin, or exam reading list.
-
Standard messaging keeps the process consistent for all candidates and supports exam defensibility. Agencies can reference the orientation as part of their exam record.
